The main benefits of openCRX include:

• True Open Source
  openCRX is open source CRM software packed with enterprise-class features like role-based security, system-wide/pervasive audit-trail, true platform independence, virtually unlimited scalability, and much more - in addition to the openCRX source code you also get all the UML models and the full Javadoc (everything published with a truly open and OSI-certified BSD style license)
• Professional CRM suite — limitless relationship management
  powerful and comprehensive best-of-breed features for sales, service, marketing, contact center, and issue management; multi-entity enabled with multi-language and multi-currency support for players in a global market (» read more)
• Deployment-free client — simply connect with your browser
  no need to deploy proprietary clients throughout your organization, openCRX works with any recent version of IE, Opera, Mozilla, Firefox, Safari, Chrome, etc. - try our demo
• Easy to integrate and highly interoperable
  easy integration with your existing applications (ERP, IVR, CTI, ...) is the best protection for your previous investments; openCRX features a Java API and a REST-service making available the complete API for third-party applications; you can also integrate openCRX with XML-RPC and there is even a specialized shop interface that makes it easy to use openCRX as a backend for shops; seamless integration with MS Exchange for contacts, calendars and e-mail is done with openCRX AirSync
• Highly scalable
  from a single-user environment on a laptop to enterprise-class globally distributed systems with tens of thousands of concurrent users - openCRX is designed to fit your needs
• Extremely low operations and maintenance costs
  open and documented standards, low complexity, highest quality, designed for true 24x7 availability - if you think that hosted/on-demand CRM is a cost-effective solution, think again!
• Platform-independent and vendor-neutral
  openCRX runs on any platform with Apache Tomcat and one of the major database management systems (e.g. HSQLDB, MySQL, PostgreSQL, MS SQL, Oracle, or IBM DB2).
• Easy to customize
  XML-based customization, straight-forward, fast, and flexible (including multi-language features)
• Easy to extend
  write your own workflows or develop your own extensions - it's an easy task thanks to openCRX's component-based architecture and open standards like J2EE, MDA, etc.